Privacy Policy
Assured Safety Transportation LLC respects your privacy and is committed to protecting the personal information, health-related information, and transportation details you share with us.
1. Company Information
We provide non-emergency medical transportation services in Virginia and understand that our clients, patients, caregivers, healthcare providers, and partners trust us with sensitive information. This Privacy Policy explains how we collect, use, protect, and share information when you use our website, submit an intake form, contact us, or use our transportation services.
2. Information We Collect
We may collect information needed to safely schedule, coordinate, and provide transportation services, including:
Full name
Date of birth
Phone number
Email address
Home address
Pickup and drop-off locations
Appointment date and time
Medical facility or provider information
Emergency contact information
Mobility or assistance needs
Ambulatory status
Insurance, Medicaid, or broker information, when applicable
Trip history and service notes
Messages, calls, or form submissions sent to us through our website
We may also collect basic website information such as IP address, browser type, device information, and website usage data to help improve our website and services.
3. How We Use Your Information
Assured Safety Transportation LLC uses your information to:
Schedule and confirm transportation services
Coordinate pickup and drop-off details
Communicate with patients, caregivers, facilities, brokers, and authorized representatives
Provide safe and dependable transportation
Understand mobility and assistance needs
Maintain accurate service and trip records
Process billing or payment information when applicable
Respond to questions, complaints, or service requests
Improve our website, customer service, and operations
Comply with legal, insurance, regulatory, and business requirements
We do not sell, rent, or trade your personal information.
5. HIPAA Patient Privacy and Confidentiality
Because our services may involve health-related transportation, we treat patient and rider information with a high level of confidentiality. Our drivers and staff are expected to protect private information and only use or share information necessary to perform transportation-related duties.
Our team is trained to respect patient dignity, protect confidentiality, and avoid discussing private rider information in unauthorized settings.
Information Sharing
We may share limited information only when necessary to provide services, coordinate transportation, ensure safety, process billing, or comply with the law.
This may include sharing information with:
Healthcare facilities
Medical providers
Caregivers or family members authorized by the rider
Transportation brokers
Insurance companies or Medicaid-related entities
Payment processors
Scheduling or communication platforms
Emergency responders when needed
Government, legal, or regulatory authorities when required by law
We only share the minimum information reasonably necessary for the purpose involved.
6. Data Security and Protection
We use reasonable administrative, physical, and technical safeguards to protect personal and health-related information from unauthorized access, loss, misuse, or disclosure.
These safeguards may include secure record storage, limited access to client information, password-protected systems, employee privacy training, and careful handling of paper and electronic records.
No website, electronic system, or method of communication is completely secure, but we work to protect your information using responsible business practices.
7. Website Forms and Communications
When you submit information through our website, intake form, contact form, email, phone, or text message, we may use that information to respond to your request, schedule services, or provide customer support.
Please do not submit emergency medical requests through our website. Assured Safety Transportation LLC provides non-emergency medical transportation only. In a medical emergency, call 911 immediately.
Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors use our site and to improve website performance. You may disable cookies in your browser settings, but some parts of the website may not function properly.
8.Third-Party Services
We may use third-party services for website hosting, scheduling, payment processing, communication, mapping, or analytics. These providers may access limited information only as needed to perform their services.
We are not responsible for the privacy practices of third-party websites or services that we do not own or control.
9. Record Retention
We keep personal, transportation, and service records only as long as necessary for business, legal, insurance, billing, regulatory, or operational purposes. When information is no longer needed, we take reasonable steps to securely dispose of or delete it.
10. Your Rights
You may contact us to request access to, correction of, or questions about your personal information. We may need to verify your identity before processing certain requests.
You may also contact us if you have privacy concerns or believe your information has been handled incorrectly.
11. Children and Minors
We may provide transportation involving minors only when arranged by a parent, guardian, healthcare provider, facility, or authorized representative. Information about minors is collected and used only as needed to provide transportation services safely and appropriately.
12. Non-Discrimination Policy
Assured Safety Transportation LLC provides services without discrimination based on race, color, national origin, religion, sex, age, disability, medical condition, or any other protected status under applicable law.
13. Non-Emergency Services Only
Assured Safety Transportation LLC is a non-emergency medical transportation provider. We do not provide ambulance services, emergency medical care, medical treatment, or medical advice.
If you are experiencing a medical emergency, call 911 immediately.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Assured Safety Transportation LLC
Virginia, United States
Phone: (540) 277-9295
Email: admin.assuredsafetytransport@gmail.com
16. Acknowledgment
By using our services, website, intake forms, or communicating with Assured Safety Transportation LLC, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our information handling practices.